Cancellation & Disputes

To cancel an eligible booking, use the cancellation action on your delivery. Cancelling changes the booking status; it does not automatically refund a payment. For a refund request, use Help → Contact Fairdo → Payment or cancellation and include your delivery reference. Fairdo reviews its booking fee separately from the transport price payable to your Transport Partner. Do not send card details.

Cancellation rights and any charges depend on the booking terms, service status and applicable law. Customers and Transport Partners should raise disputes promptly through Fairdo. Fairdo may review messages, booking records and payment records when resolving a dispute. Refunds are handled through the payment system where applicable. A final production policy should be reviewed before launch.